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- Sharing your username and password with others is not allowed. If you need multi-user access to courses for your organization, please email us at Info@MusicTherapyEd.com.
- Within 30 days of your first Membership payment or any single course purchase, if you are not 100% completely satisfied with our ever-expanding library of stellar video courses, then we will gladly refund your money after a short exit interview. All subscription payments after 30 days are FINAL SALE ONLY. In other words, no refunds are available for subsequent subscription payments. If you are dissatisfied with a single course purchase for any reason up to 30 days after purchase, please contact the Curator. Refund requests must be accompanied by a thorough explanation and completed course homework. Refunds are granted or denied on a case-by-case basis. No refunds are given after 30 days of purchase date.
- By signing up for a Membership plan, you understand that you may cancel your membership at any time by sending an email to firstname.lastname@example.org.
- All courses and content located on this site are copyright of Sound Health Music LLC. Do not, under any circumstances, copy, distribute, share, or upload course materials. Make sure to scroll down to read more important legal information.
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Here is the entire grievance policy:
Grievance Policy and Procedure
The mission of Sound Health Music specific to Continuing Music Therapy Education (CMTE) is to serve music therapy professionals by helping them unveil their potential to become powerful and confident therapists.
The CMTE participant has the right to file a grievance. A grievance may be filed with regards to any aspect of the course including, but not exclusive to videos, homework assignments, content, tips, and techniques shared.
If you would like to file a grievance, please email the Approved Provider at info@MusicTherapyEd.com. The Approved Provider will then take action to address the grievance. Actions may include clarification, individual coaching, or refund.
The participant has a right to appeal decisions made by the Approved Provider regarding the grievance. In order to file an appeal, please call the Approved Provider at info@MusicTherapyEd.com.
The Approved Provider will acknowledge receipt of the grievance appeal and will then consult with the Continuing Education Committee at CBMT to problem solve a resolution for the grievance.
The CMTE participant has a right to have an unresolved grievance addressed by CBMT’s Continuing Education Committee.
Important Legal Information
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In addition, Sound Health Music LLC assumes responsibility only for material signed by an officer of Sound Health Music LLC in his or her official capacity. Statements of fact and opinion are made on the responsibility of the instructors alone and do not represent the views of the editors.